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Privacy Policy

Thank you for visiting the Wattech Energy Systems Pvt Ltd website. Visitors are guaranteed privacy and any information collected is kept private and never shared with other organisations. It is used only by the Company to administer your request, if any.

All rights are reserved by Wattech Energy Systems Pvt Ltd. The content, code and applications contained on this website, under the domain www.wattechenergy.com are copyright protected. Site visitors may not reproduce, copy, or redistribute content or code in any form without written permission from Wattech Energy Systems Pvt Ltd.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Unauthorised attempts to upload or change information (or otherwise cause damage to this website) are strictly prohibited.

Shipping Policy

We update shipping speeds and charges based on the items and the delivery address

 

  • **Standard Delivery charges are free.

  • **We deliver orders placed with Standard Delivery in two or more days after they are shipped.

  • ***The applicable delivery charge is levied even for multiple quantities of the same product. The shipping fee per item structure is limited to standard and fast track speeds.

Returns Policy

  1. Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on wattechenergy.com.

  2. If you report an issue, we may facilitate scheduling a technician visit to your location. This visit is scheduled by placing an order with Wattech Energy Systems through Wattech Energy Systems, a resolution will be provided based on the technician's evaluation report.

  3. Return will be processed only if: 

    • it is determined that the product was not damaged while in your possession;

    • the product is not different from what was shipped to you;

    • the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).

  4. Wattech Energy Systems shall not be liable in any manner for any misuse or usage of such information.

  5. Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.

  6. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

  7. No additional information is required to return an eligible order unless otherwise noted in the category specific policy. 

  8. Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds and customers will have to contact customer service within 5 business days from delivery date or estimated delivery date to claim refunds.

  9. To know about the Return window for Wattech Energy Systems Business orders,

  10. In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, Wattech Energy Systems reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.

Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.

Note: All product categories are non-returnable for International Customers for Export Orders.

Refund Policy

  1. Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over the translation.

  2. Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account / as Wattech Energy Systems Pay balance (in case of Pay on Delivery orders).

© 2023 by Wattech Energy Systems Private Limited

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